How to Manage Meeting Recap Email Notifications in Ninety

After every team meeting, Ninety automatically sends a recap email to all participants. This article explains what's included in that email, who receives it, and what to do if something is missing.

What's included in the recap email

The meeting recap email summarizes the key outputs from your meeting. By default, each recap includes the following:

• Headlines shared during the meeting.
• To-Dos created during the meeting by the participants.
• Issues resolved during the meeting.
• Meeting notes.

Who receives the recap email

All participants who were actively joined to the meeting when it concluded receive the recap email automatically. This includes Coaches/Implementers.

How to opt out of a specific meeting recap

During the meeting conclusion process, any team can choose to skip the recap email for that session. To do so, deselect the Meeting recap email checkbox before closing the meeting.

This setting applies to a single meeting only — it does not change your default notification preferences.

Troubleshooting

Issue: To-Dos created during the meeting aren't showing up in the recap email or meeting history.

Most likely cause: The person who created the To-Do was not actively joined to the meeting at the time of creation. To-Dos added outside of an active meeting session (even by a team member) will appear on the team's To-Do list but will be excluded from the recap email.

Solution:

1. Confirm that all team members who need to create To-Dos are joined to the meeting before the session begins.
2. Ask any member whose To-Do is missing to rejoin the meeting, then re-create the To-Do while actively joined.
3. Check whether the To-Do was created as a Private To-Do rather than a Team To-Do — private To-Dos are not included in recap emails.
4. If To-Dos continue to be excluded from recaps despite the above steps, contact support.